DPS Central Communications Center

Status: Existing

Description

The DPS Central Communications Center is the dispatch center for State Highway Patrol and Freeway Service Patrol (FSP). The Department of Public Safety serves as the state law enforcement for highways, they also manage the FSP and the communications and work with FAA on licensing.

Arizona DPS Freeway Service Patrol are dispatched here. This program is funded by ADOT, managed by DPS and serves to provide assistance to motorists on freeways requiring support or to help with tires, calling for tow, removing roadway debris, assisting officers at collision scenes, road and ramp closures, stalled vehicles, minor collisions or other incidents.

Stakeholders

StakeholderRoleRole Status
Arizona Department of Public Safety (DPS)OwnsExisting
Arizona Department of Public Safety (DPS)OperatesExisting

Physical Objects

Traffic Management Center
Other Traffic Management Centers
Emergency Management Center
Other Emergency Management Centers

Functional Objects

Functional ObjectDescriptionUser Defined
Center Map Management'Center Map Management' provides the map functionality necessary to support map updates and use within an operational center. It manages map data for the center and provides map data to center applications that use a map.False
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Commercial Vehicle Response'Emergency Commercial Vehicle Response' identifies and initiates a response to commercial vehicle and freight equipment related emergencies. These emergencies may include incidents involving hazardous materials as well as the detection of non–permitted transport of security sensitive hazmat. It identifies the location of the vehicle, the nature of the incident, the route information, and information concerning the freight itself. The information supports the determination of the response and identifies the responding agencies to notify.False
Emergency Data Collection'Emergency Data Collection' collects and stores emergency information that is collected in the course of operations by the Emergency Management Center. This data can be used directly by operations personnel or it can be made available to other data users and archives in the region.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
Emergency Early Warning System'Emergency Early Warning System' monitors alerting and advisory systems, information collected by ITS surveillance and sensors, and reports from other agencies and uses this information to identify potential, imminent, or in–progress major incidents or disasters. Notification is provided to initiate the emergency response, including public notification using ITS traveler information systems, where appropriate.False
Emergency Environmental Monitoring'Emergency Environmental Monitoring' collects current and forecast road conditions and surface weather information from a variety of sources. The collected environmental information is monitored and presented to the operator and used to more effectively manage incidents.False
Emergency Evacuation Support'Emergency Evacuation Support' coordinates evacuation plans among allied agencies and manages evacuation and reentry of a population in the vicinity of a disaster or other emergency that poses a risk to public safety. Where appropriate, the affected population is evacuated in shifts, using more than one evacuation route, and including several evacuation destinations to spread demand and thereby expedite the evacuation. All affected jurisdictions (e.g., states and counties) at the evacuation origin, evacuation destination, and along the evacuation route are informed of the plan. The public is provided with real–time evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary. Resource requirements are forecast based on the evacuation plans, and the necessary resources are located, shared between agencies if necessary, and deployed at the right locations at the appropriate times. The evacuation and reentry status are monitored and used to refine the plan and resource allocations during the evacuation and subsequent reentry. It communicates with public health systems to develop evacuation plans and recommended strategies for disasters and evacuation scenarios involving biological or other medical hazards.False
Emergency Incident Command'Emergency Incident Command' provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. It supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. It supports the functions and interfaces commonly supported by a mobile command center.False
Emergency Notification Support'Emergency Notification Support' receives emergency notification messages from vehicles or personal handheld devices, determines an appropriate response, and either uses internal resources or contacts a local agency to provide that response. The nature of the emergency is determined based on the information in the received message as well as other inputs. This object effectively serves as an interface between automated collision notification systems and the local public safety answering point for messages that require a public safety response. This capability depends on an up–to–date registry of public safety answering points/response agencies by coverage area, the type of emergency, and hours of service.False
Emergency Response Management'Emergency Response Management' provides the strategic emergency response capabilities and broad inter–agency interfaces that are implemented for extraordinary incidents and disasters that require response from outside the local community. It provides the functional capabilities and interfaces commonly associated with Emergency Operations Centers. It develops and stores emergency response plans and manages overall coordinated response to emergencies. It monitors real–time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. It also provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It also coordinates with the public through the Emergency Telecommunication Systems (e.g., Reverse 911). It coordinates with public health systems to provide the most appropriate response for emergencies involving biological or other medical hazards.False
Emergency Secure Area Alarm Support'Emergency Secure Area Alarm Support' receives traveler or transit vehicle operator alarm messages, notifies the system operator, and provides acknowledgement of alarm receipt back to the originator of the alarm. The alarms received can be generated by silent or audible alarm systems and may originate from public areas (e.g. transit stops, park and ride lots, transit stations, rest areas) or transit vehicles. The nature of the emergency may be determined based on the information in the alarm message as well as other inputs.False
Emergency Secure Area Sensor Management'Emergency Secure Area Sensor Management' manages sensors that monitor secure areas in the transportation system, processes the collected data, performs threat analysis in which data is correlated with other sensor, surveillance, and advisory inputs, and then disseminates resultant threat information to emergency personnel and other agencies. In response to identified threats, the operator may request activation of barrier and safeguard systems to preclude an incident, control access during and after an incident or mitigate impact of an incident. The sensors may be in secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. The types of sensors include acoustic, threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, motion and object sensors.False
Emergency Secure Area Surveillance'Emergency Secure Area Surveillance' monitors surveillance inputs from secure areas in the transportation system. The surveillance may be of secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. It provides both video and audio surveillance information to emergency personnel and automatically alerts emergency personnel of potential incidents.False
ITS Data Subscription Management'ITS Data Subscription Management' manages data subscriptions for an end user. It provides access to a catalog of available data, manages the necessary user information and rules that govern the data subscriptions, supports communications with data providers to collect data per the subscription rules, and makes the data available to the end user. It provides the local user interface through which a user can specify and manage subscriptions. It supports different mechanisms for collecting subscribed data for the end–user including one–time query–response as well as publish–subscribe services.False
TMC Barrier System Management'TMC Barrier System Management' remotely monitors and controls barrier systems for transportation facilities and infrastructure under control of center personnel. Barrier systems include automatic or remotely controlled gates, barriers and other access control systems. It also provides an interface to other centers to allow monitoring and control of the barriers from other centers (e.g., public safety or emergency operations centers).False
TMC Basic Surveillance'TMC Basic Surveillance' remotely monitors and controls traffic sensor systems and surveillance (e.g., CCTV) equipment, and collects, processes and stores the collected traffic data. Current traffic information and other real–time transportation information is also collected from other centers. The collected information is provided to traffic operations personnel and made available to other centers.False
TMC Data Collection'TMC Data Collection' collects and stores information that is created in the course of traffic operations performed by the Traffic Management Center. This data can be used directly by operations personnel or it can be made available to other data users and archives in the region.False
TMC Environmental Monitoring'TMC Environmental Monitoring' assimilates current and forecast road conditions and surface weather information using a combination of weather service provider information, information collected by other centers such as the Maintenance and Construction Management Center, data collected from environmental sensors deployed on and about the roadway, and information collected from connected vehicles. The collected environmental information is monitored and presented to the operator. This information can be used to issue general traveler advisories and support location specific warnings to drivers.False
TMC Evacuation Support'TMC Evacuation Support' supports development, coordination, and execution of special traffic management strategies during evacuation and subsequent reentry of a population in the vicinity of a disaster or major emergency. A traffic management strategy is developed based on anticipated demand, the capacity of the road network including access to and from the evacuation routes, and existing and forecast conditions. The strategy supports efficient evacuation and also protects and optimizes movement of response vehicles and other resources that are responding to the emergency.False
TMC Incident Detection'TMC Incident Detection' identifies and reports incidents to Traffic Operations Personnel. It remotely monitors and controls traffic sensor and surveillance systems that support incident detection and verification. It analyzes and reduces the collected sensor and surveillance data, external alerting and advisory and incident reporting systems, anticipated demand information from intermodal freight depots, border crossings, special event information, and identifies and reports incidents and hazardous conditionsFalse
TMC Incident Dispatch Coordination'TMC Incident Dispatch Coordination' formulates and manages an incident response that takes into account the incident potential, incident impacts, and resources required for incident management. It provides information to support dispatch and routing of emergency response and service vehicles as well as coordination with other cooperating agencies. It provides access to traffic management resources that provide surveillance of the incident, traffic control in the surrounding area, and support for the incident response. It monitors the incident response and collects performance measures such as incident response and clearance times.False
TMC Regional Traffic Management'TMC Regional Traffic Management' supports coordination between Traffic Management Centers in order to share traffic information between centers as well as control of traffic management field equipment. This coordination supports wide area optimization and regional coordination that spans jurisdictional boundaries; for example, coordinated signal control in a metropolitan area or coordination between freeway operations and arterial signal control within a corridor.False
TMC Roadway Warning'TMC Roadway Warning' remotely monitors and controls the systems used to warn drivers approaching hazards on a roadway. It monitors data on roadway conditions from sensors in the field and generates warnings in response to roadway weather conditions, road surface conditions, traffic conditions including queues, obstacles or animals in the roadway, and any other transient events that can be sensed.False
TMC Safeguard System Management'TMC Safeguard System Management' remotely monitors and controls safeguard systems for transportation facilities and infrastructure. Safeguard systems include blast shielding, exhaust systems and other automatic or remotely controlled systems intended to mitigate the impact of an incident. When access to a transportation facility is impacted by the activation of a safeguard system, impacted systems and travelers are notified.False
TMC Service Patrol Management'TMC Service Patrol Management' supports dispatch and communication with service patrol vehicles that monitor roads to aid motorists, offering rapid response to minor incidents.False
TMC Speed Warning'TMC Speed Warning' supports remote control and monitoring of reduced speed zone warning roadside equipment. It provides the location and extent of the reduced speed zone, the posted speed limit(s) with information about the applicability of the speed limit(s) (e.g., time of day, day of week, seasonality, relevant vehicle types) and information about associated road configuration changes including lane merges and shifts. It monitors field equipment operation and reports current status to the operator.False
TMC Traffic Information Dissemination'TMC Traffic Information Dissemination' disseminates traffic and road conditions, closure and detour information, incident information, driver advisories, and other traffic–related data to other centers, the media, and driver information systems. It monitors and controls driver information system field equipment including dynamic message signs and highway advisory radio, managing dissemination of driver information through these systems.False

Physical Standards

Document NumberTitleDescription
NEMA TS 8Cyber and Physical Security for Intelligent Transportation SystemsThis specification describes how agencies and other transportation infrastructure owner/operators should implement cyber– and physical–security for ITS.

Interfaces To

(View Context Diagram)

ADOT 511 Website
ADOT Crash Reporting Information System (CRIS)
ADOT DEOC–Dept EM Ops Center
ADOT ECD Dispatch
ADOT ECD Operational Communications
ADOT HazMat Response Data Archive
ADOT HazMat Response Team
ADOT Incident Response Unit (IRU)
ADOT IRU Vehicles
ADOT Roadside Comm Equipment
ADOT TOC and EMC
ADOT TOC Traffic Information Center
ADOT Wrong Way Driver Detection System
AZTech Traffic Ops Center
CHP Dispatch
Cities and Towns Data Archive
Cities and Towns EOC–EMC
Cities and Towns Police and Fire Dispatch
Cities and Towns TMC–TOC
Cities and Towns Transit Dispatch
Commercial Vehicle Driver and Vehicle Verification Systems
County 911 PSAPs
County EMC–EOC
County Sheriff Dispatch
County TMC–TOC
DEMA CRT – HazMat Response Team
DEMA Data Archive
DEMA Emergency Alert System
DEMA Enforcement
DEMA SEOC Arizona DEM Military Affairs
DEMA WebEOC System
DPS Commercial Vehicle Enforcement
DPS Console Interface (Other LE)
DPS Data Archive
DPS RMA Vehicles
DPS Roadside Safety Inspection
DPS Vehicles
Emergency Medical Transport/Ambulances
Fleet Management Systems
Local Print and Broadcast Media
Map Update System
Nevada State Police Dispatch
New Mexico State Police Dispatch
NOAA _National Weather Service
Public Private Traveler Information
Railroad Operations Center
Safety Fitness Electronic Record (SAFER)
Social Media and Networking
Tribal Public Safety Dispatch
US Border Patrol Dispatch
Utah State Police Dispatch
Utah Statewide TMC
Wide Area Alerting Systems